Encryption in transit
Data between your phone and our server is encrypted, making data reading difficult on public networks.
This level is the first protection when logging into kg99
Effective date and brief description
Effective: October 2026 policy shows what information we do not have and how long we keep it.
kg99 App usage generates some information automatically, including login, language preference, and device information, falls under these.
Here there is no unnecessary long talk; only what is needed so Bangladeshi users understand quickly.
How your data is protected in kg99 App
Limited access
Not all staff see all data; only as much as needed for work is granted.
This reduces internal mistakes, and keeps controls strong.
Server security
Server updates, log monitoring, and abnormal traffic checks run regularly; the 99.9% uptime target is kept here.
Whether entering from Dhaka or another city, status remains the same.
If any incident is detected, we quickly restrict access, investigate, and if necessary inform the user what happens next; this is explained more clearly below.
What information we collect
When creating a new account, name, contact info, and login settings may be required; without these, access is not secure.
Device model, browser, IP, and app usage patterns may also be collected; these help identify issues and maintain performance across devices and sessions.
kg99 APK users often run on older Androids, so compatibility information is provided to prevent experience from breaking.
How we use this information
First task is to keep the account active, second to help detect wrong logins or suspicious activity.
Data is also used for support, security audits, and testing new versions to ensure features run properly.
Those who switch phones due to bkash or Nagad-based habits may need these settings to stay unchanged.
Cookies and Local Storage
Cookies are small files, but they do the big job of keeping sessions, language preference, and fast page loading.
If you wish, you can disable cookies in the browser, but some features may not work.
kg99 App has cookies that are used only to understand performance; personal data cookies are not required.
Sharing and third parties
We do not sell data, but for hosting, security, and sending messages we use some trusted services globally.
Those services must not use data outside the scope of work, as clearly stated in the contract.
If legal obligations arise, only then may certain information be shared, and the reason explained.
Data retention period
As long as the account remains active, core data may be kept for security and accounting; some logs are kept separately.
If an account is closed, the deletion of unnecessary data begins, but legal documents may be kept for a period.
There is no unnecessary data kept here; when no longer needed, we reduce data.
What are your rights
You can view your data, correct it, or delete parts; you may also request to restrict processing as well.
This is very important for Bangladesh users, especially when changing phones or updating name and number.
If any information seems wrong after kg99 Register, inform support and the next steps will be explained.
Contact and Support
Privacy questions? You don't need to stay alone; for quick help, contact us via the contact page.
Many users from Dhaka, Chattogram, and Sylhet ask the same questions; we try to keep answers simple.
For more practical instructions from us Help page And Contact page You can view
Quick Overview
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